Make each customer experience matter
CRM has evolved to represent every touch point in the customer experience. Our enterprise-grade CX solutions can provide end-to-end insights by connecting your commerce, marketing, sales, and service data.
Turn market opportunities into bottom-line realities
Exceptional customer experience begins with placing your audience at the center of all you do. Unify customer data across your enterprise and utilize AI to build unique profiles that can help you truly understand your customers and their preferences.
Win customer trust and loyalty with intelligent engagement
AI-fueled insights can help you make each customer feel like your only customer. Engage and understand consumers on their terms, while respecting their privacy preferences at every point in the customer journey, to retain and upsell with machine learning and smart automation.
Scale, grow, and future-proof your enterprise with end-to-end business models
Business is global, but not every business is ready to be a global business. By deploying end-to-end operations with a clear view of inventory, supply, and customer engagements, you can sell anywhere, anytime – on the terms your customers expect.
Source: SAP insights